Last updated: 14/06/23
We have a 14-day return policy for goods, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. You can also initiate returns via your The Make Spot account. Please note that returns will need to be sent to the following address: The Make Spot, Main Road, Portskewett NP26 5SA and a 10% re-stocking fee will apply.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, due to the nature of the products/service, we cannot accept returns on courses, workshops, sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Courses / Workshops / Events
In order to secure your place, full payment for Workshops and Courses is required at time of booking. You can book and pay online via the website, or in person in the studio. Workshop and class bookings can be made up to 24 hours in advance of the workshop commencing. We politely ask that you attend the class or workshop on time; we would hate for you to miss the start of the sessions! But also please don’t arrive more that 10 minutes before the start of the session as we may be finishing a previous session or preparing for you.
Workshop cancellations by you
Our workshops, courses and events are priced as fairly as possible offering good value for money. It is important for us to have to have a clear cancellation policy to ensure that we cover our ongoing costs and viability of the sessions.
Please ensure that you are able to attend any workshops you are booking with us.
If circumstances change, or something comes up and you are unable to attend, unfortunately all our workshops, Courses and events are non-refundable. Please note that regrettably, there are no make-ups for missed sessions.
If you give more than 14 days notice to cancel a place on a workshop, course or event, your options are as follows:
- We will happily transfer you to another workshop, course or event. (space permitting.)
- If there are no suitable future dates for you to transfer to we can provide a voucher to be used for a future booking. (Within a year)
- You can send someone in your place, but please note that this is your responsibility to find a replacement and let us know in advance who will be attending.
If you give less than 14 days notice to cancel a place on a workshop then your options are as follows:
- We can transfer you to a future workshop providing we are able to re-sell your place.
- If your place is not re-sold, we can add you to a last minute availability waiting list for future dates of the workshop. Please note this option is not a guarantee of a space.
Course session cancellations by you
Our courses take place over several weeks. If you miss a session we can not offer a make up session. If you require further tuition to complete your project you will be able to book 1:1 lessons.
Cancellations by usIn the unlikely event that we have to cancel, you will be given as much notice as reasonably practicable and offered a transfer to another date, voucher to be used at another / towards a future course, event or workshop, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.